These terms and conditions govern the use of this site

This site is owned and operated by CICOCHEM Inc.

By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.

Intellectual Property

All content published and made available on this site is the property of CICOCHEM Inc. and its creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this site.


When you create an account on our site, you agree to the following:

  1. That you are solely responsible for your account and the security and privacy of your account, including any passwords or sensitive information attached to such account, and
  2. That all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the Terms of Acceptable Use.

Sales of goods and services

This document governs the sale of goods made available on our site.

The goods we offer include:

  • Cleaning products
  • Pumps and cleaning product accessories

The properties linked to this document are the properties which are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images that we provide about our goods are described and presented with the greatest possible accuracy. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.

Disclaimer on the use of products 

By accepting the terms and conditions of purchasing cicochem products, the buyer releases the seller from all responsibility for the use of the product. It is up to the buyer to respect the instructions for use and storage of the product as listed on the label and the MSDS of the product.



We accept the following payment methods on this site:

  • Bank card
  • Paypal
  • Interac Online
  • Credit Card

When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our Terms of Use, we reserve the right to cancel your transaction.

Transport and delivery

When you make a purchase from our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Limitation de responsabilité

CICOCHEM Inc. ou l’un de ses employés sera tenu responsable de tout problème découlant de ce site. Néanmoins, CICOCHEM Inc. et ses employés ne seront pas tenus responsables de tout problème découlant de toute utilisation irrégulière de ce site.

Applicable Laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, the GDPR is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the GDPR, the rules of the GDPR will take precedence.


If at any time any of the provisions set forth herein are held to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be severed from this document. All other provisions will not be affected by law and the rest of the document will still be considered valid.



These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we run our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or we will post a notice on our site.


Please contact us if you have any questions or concerns. Our contact details are as follows:

(514) 898-0731

1019 Rue des Perdrix, Otterburn Park, QC J3H 6H3

Effective Date: January 1, 2023

Refund and Exchange Policy

All sales made on the site are final and non-refundable except in the case of breakage during shipping. The ordered goods will be rerouted.


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